Resource Guide

Click the link above for a downloadable and printable resource guide for UnionWest residents. It includes listings for many local resources like restaurants, banks, shopping, entertainment, grocery delivery services and more. The guide also includes a listing of the student services located inside of UnionWest.


Each resident of UnionWest is issued a personal PO Box number. The mail center for UnionWest is located on the first floor in suite 113. Mail and package pickup are available at this location.

Mailing addresses are formatted as follows:

Student’s Name
Union West Mail Center, # XXX
601 W. Livingston St., Ste. # 113
Orlando, FL 32801

Residents can drop off outgoing ‘regular’ USPS mail Monday-Friday from 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. Outgoing Express, overnight, and special delivery mail cannot be accepted.

On-Campus Internet Access

In order to connect to the internet in your room, you will need to create an account at Once you have created an account, you will be able to access all service details including how to connect to the internet with your personal username and password.

If you experience trouble creating an account or connecting to the internet, please call 407-289-0674 and a representative will be able to assist you 24/7.


Check the status of your laundry room or report a problem by visiting this link. Please report any concerns with the location and number of the washer or dryer. Laundry machines are located on each residential floor, and can be operated by downloading The Speed Queen App on your smartphone. All machines use HE (high efficiency) detergent.

Additional information on how to use The Speed Queen App can be found here.


Vending machines with snack options are located in the Gathering Area of each residential floor.

If you are experiencing issues with a vending machine please contact your Residence Life Community Office, located on the 6th floor. Tampering with the machines is against the Community Living Guide and Rules of Conduct.

Overnight Parking

Overnight parking is not permitted in the UCF parking garages or in the City garages at Creative Village. As a reminder, for residents who plan to bring a car to campus, the UnionWest garage is the only overnight parking option on-campus. Each resident of UnionWest can lease one assigned parking space in the UnionWest garage, which is attached to the building and provides convenient and controlled access to student housing.

These 24/7 reserved spaces are grouped in a designated area of the parking garage and the leasing of your assigned parking space runs concurrently with your student housing agreement. The UnionWest resident rate is $110 per space per month, which is below market for the downtown area. This offer is limited to residents of UnionWest and is not available to non-residents. To reserve a spot, please e-mail

For additional information, please visit UnionWest at Creative Village Parking and Transit.

Community Living Guide

Living at UnionWest gives you the opportunity to get involved in a community and enjoy many exciting experiences. The on-campus community helps you form lifelong friendships and lasting memories.

The Housing and Residence Life staff is here to assist you, but we recommend that you take the lead by participating, listening to others, sharing your experiences and knowledge, adhering to the community’s expectations, and being a role model for others.

Learn more about how you can make the most of your on-campus living experience by reading our Community Living Guide.

Service Requests

We’re here to help in the Community Office located on the 6th floor! You can always fill out an online work order with Facilities Operations here. If your maintenance problem is an emergency, such as a dead elevator, toilet running over, power out, or an extremely hot or cold room, you should call 407-823-5223 for the 24/7 Work Control center and also notify the community office.